Email Address
Whatsapp Number
1-509-339-4854
Our Address
Lagos, Nigeria
Huntsville, AL, USA
Seattle, WA, USA
Frequently Asked Questions
How do I submit a support request?
Use the Submit request button on this page. You do not need an account to send a request. Add your name, email, a clear subject, the message, and any screenshots that help explain the issue.
How do I check the status of my ticket?
Open Check ticket, then enter the same email address you used when the request was created together with your ticket number. The portal will show the latest status and any updates.
Do I need an account before I contact support?
No. Most people can submit a request and check a ticket without creating an account. Account creation is optional and mainly useful if you want secure replies and a longer ticket history.
Can I attach files or screenshots?
Yes. You can attach screenshots and videos when you submit a request or when you reply to a ticket after signing in. Please keep files relevant to the issue so the team can respond faster.
What kinds of requests can I send here?
Technical support, billing questions, donation inquiries, account help, feedback, and general questions are all welcome. If you are unsure, send it through the portal and the team will route it.
Can I reply to a ticket later?
Yes. After you sign in, open the ticket thread and use Reply to continue the conversation securely. Replies stay linked to the same ticket so nothing gets lost.
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